At least once in our online shopping experience, we all have returned items for not receiving a genuine product. Question arises whether the genuineness of the product is guaranteed by the e-portals where such items are listed or displayed? Can a buyer hold Flipkart or Amazon liable for letting persons/entities sell fake product through their website? Or can a company/person who owns or is an exclusive authorized dealer/distributor of the product take a legal action against such E-portals on an unauthorized person selling the same product?
E-portals like Amazon and Flipkart have been held to be “intermediary” as defined under Section 2(1)(w) of the Information Technology Act, 2000 (“I.T. Act”) [Google India Private Limited v. Visaka Industries (2020) 4 SCC 162]. Intermediaries are the platforms which on behalf of another person receive, store or transmit that electronic records or provides any service with respect to that record. An intermediary includes “telecom service providers, network service providers, internet service providers, web-hosting service providers, search engines, online payment sites, online auction sites, online-market places and cyber cafes.” As per section 79 of the I.T. Act, these portals, including social media giants like Twitter, have been given ‘safe harbour’ protection. This means an intermediary is not liable for any third party information, data, or communication link made available or hosted by him on the website/platform of the intermediary. In other words, there is no liability of the ‘intermediary’ provided the conditions as stated under section 79 has been fulfilled by the intermediary.
In a recent case before Delhi High Court, Ashish Girdhar, the Managing Director of a company named Sanash Impex Pvt. Ltd. reported a case to Economic Wing, Delhi when his company noticed that unauthorized persons were selling products by the name DC DERMACOL on Flipkart while the Czech company DC DERMACOL, which is an international brand, had only authorized his company, Sanash Impex Pvt. Ltd., and granted it absolute and exclusive right to sell DC DERMACOL cosmetic products in India, both online and off-line. His complaint was registered as a FIR against Flipkart at the Economic Offences Wing, New Delhi, under Section 63 of the Copyright Act, 1957 and Sections 103 and 104 of the Trade Marks Act, 1999. Against the said FIR, Flipkart filed a writ petition under Articles 226 and 227 of the Constitution of India r/w Section 482 of the Code of Criminal Procedure, 1973 against State of NCT and Ashish Girdhar, praying for quashing of complaint.
The central argument of the Petitioner/Flipkart was that it being an ‘intermediary’’ under the I.T. Act, was protected under Section 79 of the I.T. Act, which provides a ‘safe harbour’ to intermediaries from liabilities for posting of material by third parties on their platforms. It was contented that Flipkart has complied with the Information Technology (Intermediary Guidelines) Rules, 2011 (“I.T. Guidelines”) where an intermediary is only required to post a Policy indicating that certain kinds of material were impermissible to be posted on its platform. Flipkart stated that it had made the policy part of its user agreement. Amongst other cases, the Petitioner’s Counsel relied on Shreya Singhal v. Union of India 2015 (5) SCC 1 and averred that the liability to take down such alleged unauthorised sites would arise only when a court order was brought to the notice of the Petitioner, Flipkart. The Counsel of the Petitioner further challenged the locus of the Respondent to file a police complaint on the ground that since as per Section 19 of the Copyright Act it is only the owner of the copyright who can file a complaint regarding infringement of copyright and the Respondent, being merely the one who has been authorized to sell the products with no assignment of copyright, could not have gotten the FIR registered. Therefore, the entire drill was stated to be a miscarriage of justice.
The Respondent, Ashish Girdhar, on the other hand contended that he had sent the information regarding the infringements to the Petitioner through 33 emails and had requested the Petitioner to take down total 10 such offending sites. Flipkart removed four of them without any court order. As per the Respondent’s Counsel once the actual information was sent to the Petitioner, it was expected to take down the site selling the offending products. If it had removed four, it did not require court order to remove the other six. The argument was that as per section 79 requirement, the Petitioner had ‘actual knowledge’ and it failed to adhere to the requirement of ‘due diligence’ and hence cannot invoke the protection under section 79 of the IT Act. The Counsel relied upon Rule 3 of the I.T. Guidelines according to which the intermediary shall not knowingly host or publish any information or shall not initiate the transmission, select the receiver of transmission, and select or modify the information contained in the transmission which infringes any patent, trademark, copyright or other proprietary rights. The proviso states that, when the intermediary subsequently gets the information of such infringement, the removal of access to any information, data or communication link by an intermediary after such information, data or communication link comes to the actual knowledge of a person authorised by the intermediary pursuant to any order or direction, it shall not amount to hosing, publishing, editing or storing of any information that infringes the IP rights. The Rule also puts an obligation on the intermediary that upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in sub-rule (2) above, shall act within thirty six hours and where applicable, work with user or owner of such information to disable such information that is in contravention of sub-rule (2). Further the intermediary shall preserve such information and associated records for at least ninety days for investigation purposes. The Intermediary shall inform its users that in case of non-compliance with rules and regulations, user agreement and privacy policy for access or usage of intermediary computer resource, the Intermediary has the right to immediately terminate the access or usage lights of the users to the computer resource of Intermediary and remove non-compliant information. It was contented that by reading of section 79 of the IT Act, it can be inferred that the protection was available under Section 79(2) if the intermediary did certain acts while protection would be withdrawn under Section 79(3) if the intermediaries committed certain other acts.
The Court analysed the obligation of an intermediary under section 79 of the IT Act and observed that the obligation of the intermediary is to observe due diligence and follow the guidelines prescribed by the Central Government. The intermediary is also required to observe due diligence as per Rule 3 of the IT Guideline which states that intermediary shall publish the rules and regulations, privacy policy and user agreement for access or usage of the intermediary’s computer resource by any person. However, any violation of these guidelines do not attract any penalty. The Court then digged into the question as to whether the FIR could have been registered at all against the Petitioner for offences under the Copyright Act and the T.M. Act? The Court started its findings by stating that I.T. Act does not provide for infringement of trademark or copyright and therefore reference was made to respective legislations. Section 63 of the Copyright Act prescribes punishment for infringement of copyright and makes an abettor equally liable for the same. The Court, therefore, closely examined whether e-portals will come within the ambit of abettor under Copyright Act. Similarly, section 103 and 104 of the TM Act prescribe penalties for any person who falsifies any trade mark or applies it to goods or sells goods or provides services to which false trade mark or false trade description is applied. The Court observed that by permitting unauthorized sale of the DC DERMACOL products, Petitioner may appear to have committed the alleged offence.
In order to examine the liability of the E-portal, the court appreciated the higher standards of proof required in case of fixing criminal liability as compared to cases involving civil liability. Whereas Court has to look into balance of probabilities in civil matters, it requires a proof of ‘beyond reasonable doubt’ in establishing criminal offence. The Court held that the platform has complied with the I.T. Guidelines by putting ‘use of the platform’ and ‘selling’ terms on their ‘Terms of Use’. On this premise, the court went on to reason that “when compliance with the “due diligence” requirement under Rule 3 of the I.T. Guidelines is evident, ex facie, the exclusion of liability under Section 79 of the I.T. Act would include exclusion from criminal prosecution”.
The Court, while addressing the contention of the Respondent on Petitioner having ‘actual knowledge’ of infringement of copyright and trade mark as communicated by the former via emails, stated that the issue regarding the claim to a trade mark or copyright is a ‘stoutly contested affair’ even before the courts and therefore an intermediary cannot be expected to take down a site/product only on communication or complaint by person aggrieved and any action without a court order in this regard would be problematic and infact cause havoc beyond imagination. Therefore, while referring to the judgment in Shreya Singhal the Court held that “the obligation to take down the offending material/sites, etc., from their platform would arise only on service of a court order upon them.” The Court, however, went to add an obiter that even when there is disobedience of order it would not amount to a criminal offence and no FIR can be registered in this regard. The Court further underlined a fundamental lacuna in the FIR that it did not even have the name of single website allegedly selling the products which were either fake or unauthorized, leave alone there being any allegation against them. The complaint was confined to the e-portals. Therefore, the Court observed that “Without determining the rights of those other sites to sell the products, prima facie, the petitioner has not committed any offence, leave alone under the Copyright Act or the T.M. Act.” Since the case was not made out on the face of the FIR, the FIR was liable to be quashed. In this judgment, therefore, the Court has once again reaffirmed that an intermediary’s obligation to take down the offending material from their platform would arise only on receipt of court order. The Court has further reasoned that any such allegation of infringement of IP rights is acutely contested matter and hence only Courts can decide such dispute and this cannot be left within the domain of the e-portals for immediate decisions and action. Moreover, the safe harbor protection under Section 79 covers both civil and criminal liabilities of intermediaries.